If you cancel your order(s) before it ships, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at firstname.lastname@example.org.
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment.
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
Your full refund will be issued once we have received and examined the returned goods at our return centre. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
If you have any request for change of shipping address, please email us at email@example.com within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
It typically takes between 5-7 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email.
For non-tangible products or services, confirmation of order and receipt will be communicated via email. Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.